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How does it work?
Resolution in a few easy steps.
Submit a complaint
Submit your complaint, question, or concern through our online form.
We'll investigate
We will thoroughly review the matter and contact you if requested.
Get resolution
We'll work on providing a resolution to your questions or complaints.
Frequently Asked Questions
Find answers to commonly asked questions.
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How Can I Obtain My Account Number?There are several ways to obtain your account number: Your Welcome Letter: You should receive this by mail shortly after you purchase the vehicle. Your Monthly Billing Statement: You can locate your account number on your paper billing statement under 'Account Information' or, on the detachable coupon at the bottom of the statement. If you are unable to locate your account number, please call our Customer Service Center at (714) 995-3333.
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How do I make a Payment by Phone?You can make a one-time payment by phone using a Visa, MasterCard or Discover debit card or, by ACH using your routing and bank account number. Payments made before 4:00 pm PST will be credited to your Lobel Financial account the same day. Payments made 4:00 pm PST or later, will be credited to your Lobel Financial account the next business day. Payments made over the weekend or on a holiday, will be credited to your account the next business day. A processing fee may apply.
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How do I make a Payment Online?In order to make your payment online, you must first register your account by visiting Create an Online Account. You can make a one-time payment online using a Visa or MasterCard debit card or, by ACH using your routing and bank account number. Payments made before 4:30 pm PST will be credited to your Lobel Financial account the same day. Payments made 4:30 pm PST or later, will be credited to your Lobel Financial account the next business day. Payments made on a holiday, will be credited to your account the next business day. A processing fee may apply.
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How do I update my account information?To update your account information, such as your address, phone number or email, please call us at 714-995-3333.
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How can I set up automatic payments?At this time, Lobel Financial does not offer automatic recurring payments.
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What if I don’t receive my monthly billing statement?Statements are mailed approximately 15 days before your due date. If you don’t receive your statement, please mail your payment to: Lobel Financial PO BOX 3000 Anaheim, CA 92803-3000 Remember to include your name and account number.
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Can I enroll in Paperless Statements?Lobel Financial does not offer paperless statements at this time. If you want to view information from your last statement, you can login to your online account and click on ‘Last Statement Summary’ under Account Details.
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Can I change the day of the month that my payment is due?Qualified accounts may be eligible to change the monthly due date once per the term of the contract. Please call our Customer Service Center at 714-995-3333 for assistance with processing this request.
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Will my payment history be reported to the Credit Bureaus?Lobel Financial furnishes information to the credit report agencies. Current or late payments or other defaults on your account may be reflected on your credit report. For any disputes about how we report your credit, please submit in writing to Lobel Financial, P.O. Box 3000, Anaheim, CA 92803-3000.
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Can I skip or defer a payment?A payment extension or a deferment, allows you to defer a payment until a later date. This is a service provided to our customers to assist them in resolving a temporary financial burden. Not all accounts will be eligible for a one payment deferment. Please contact Customer Service Center at 714-995-3333 to determine if you are eligible.
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Do I still pay interest on a deferred payment?Interest will continue to accrue on your account when you defer a payment. Your next payment received will be applied first to any earned and unpaid interest and then to other amounts you owe. Because of the extension, your unpaid amount financed, or the principal balance, may not be reduced as quickly as it would have under your original payment schedule. This may result in you owing more interest over the term of your contract than originally disclosed on your contract.
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How do I create an online account?In order to register your account online you must first visit Create an Online Account.
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I can’t remember my password, how do I reset it?If you have access to the email used to register your online account and remember your security question, click on Password Recovery Tool
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What if I no longer have access to the email used to register my account?If you have no longer have access to the email used to register your online account or, you do not remember your security question, please call our Customer Service Center at 714-995-3333 to reset your online account.
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Why does my online account not show all payments I’ve made?Your online account will only display the last 16 payments made online. It does not include payments that are mailed, made by phone, at a branch location or payments made through Western Union or MoneyGram. To request a detailed payment history to be mailed, please call our Customer Service Center at 714-995-3333.
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I changed my information on my online account, why am I not receiving my statements to my new address?Any changes to your address, email or phone number made through your online account are to manage your online profile only. If you need to make changes to your information, like the address where you want your statements mailed, please contact our Customer Service Center at 714-995-3333 to update your account record.
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I am trying to schedule a payment online for next week, but it won’t allow me.Lobel Financial’s online payment portal only allows a same day payment. If you would like to schedule a transaction for a future date, please contact our Customer Service Center to discuss payment arrangements or other options available to you.
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Where can I send proof of insurance?New or current insurance can be sent by mail, fax or email. Email: customerservice@insuranceservicecenter.com Please add "Client Id 1391" in the Subject line of the email Mail: Lobel Financial PO BOX 390007 Minneapolis, MN 55439-0007 Fax: 888-440-7865
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I sent my proof of insurance by email yesterday. Why has my account not been updated?Insurance received 2:00pm Pacific time or later will be handled the next business day. Once you send proof of insurance, it will take 3-4 business days to process and update your account.
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Why am I still being charged LDW if I have insurance?In order to remove or prevent LDW from being added to your account, your policy must meet the following requirements: Full coverage insurance with comprehensive and collision deductibles that are $1,000.00 or less. Lobel Financial must be listed as the lienholder or loss payee.
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I sent proof of insurance and it meets the requirements, why am I still being charged LDW?If you have insurance that meets Lobel Financial’s requirements but are still being charged LDW, it is possible that the proof of insurance we received was not legible or was missing required information. When sending proof of insurance, make sure the insurance document contains at a minimum, the following information: The VIN Lobel Financial listed as the lienholder or loss payee Comprehensive and Collision deductibles Effective and expiration date of the policy
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Can I send a picture of my proof of insurance?You may email a picture of your proof of insurance but it must contain the information required by Lobel Financial. Keep in mind, that pictures may be distorted and not legible; we suggest emailing a PDF or scanned document for your proof of insurance.
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Where can I mail the payoff for my account?Lobel Financial Payoff PO BOX 3000 Anaheim, CA 92803-3000
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My Account is paid off, when should I expect my title?Depending on the state where your title is held, Lobel Financial will mail your title or, lien release if the title is held electronically, after approximately 15 business days.
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I have received an ELT (Electronic Lien Title), what do I do with it?After you receive the electronic notice, you will need to wait for your paper title to come from your state’s DMV. It can take up to 6 weeks for your state to complete the processing of your paper title. Please contact your local DMV for the status of your title.
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Can I payoff my account online?At this time, we do not process payoffs online. Please contact our Customer Service Center at 714-995-3333 to obtain an up to date payoff and instructions on how to send your payoff.
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